To complete your Calzedonia shopping, you don't have to become a member to purchase. Verification can help ensure real people write reviews about real companies. "Marriage equality . Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. and that they won't refund you. We will contact you privately to check all details and assist you. Of course, it is possible. 10/10, Hello Kristine!We are happy to hear youve had a positive experience shopping online!Thank you for the review! State Name. CORPUS CHRISTI After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. Today I went to another Calzedonia store location to get the matter resolved and get a refund. Never again. No wonder people say you are a scam. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. I see from the other reviews that everyone else is having the same issue. Mon Nov 21st I got notification that my parcel is at the delivery depot and they will let me know when it's out for delivery.It's December 9th and I still have no delivery. Please call or email us at [email protected] or 0800 2797073 at your earliest convenience. But in case you don't, you have up to 30 days from the delivery of the order to request a return online. Anyone can write a Trustpilot review. Overview. They are not set up to deal with online presence yet - stay clear. I recived my package the 23.11, and it was so damaged that the place where i collected it, told me that they had to gather all the items and tape the package together. More so, after this bad experience. Punjab. Nov. On behalf of the entire Calzedonia team, we apologize again. Then I read Trustpilot reviews. the payment method chosen for the online purchase. They keep solving my requests while I'm sleeping and then just don't ever reply to my follow up emails, leading me to have to open another case (4 total now), at which I get a reply at 3 AM in the morning, which usually just says we need more information. Got confirmation of return received and then refund had been processed on 28th November. Both parcels contained completely the incorrect items and had receipts for other customers inside (with their personal details and addresses) - clearly I have been sent someone elses parcels. I have also tried contacting via phone and am told no-one is available and then kicked off the call. After I place my order, when can I expect it to be shipped? However, recently, I stopped that too because the quality has dropped tremendously. Will not be wasting anymore money for the poor quality. Stay away from this company. Please try again later. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. I believe that this company is a scam. To excuse me, they are offering me a 10% discount on the next order. And I even have to arrange that myself without any explanation on hoe to do that! 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). Hi Danielle,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. 3 Jan 2023. Hi, Su W,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. And ripped and the seam. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. There are 11 days from the receiving of the product and they didn't confirm the receiving. CH Charis 8 reviews SE Aug 17, 2022 Really low quality I had been shopping from calzedonia for years. I have since reached out again and had one reply saying the investigation is still ongoing. calzedonia customer service. Thank you!1:34:36 PMHello - just checking in on this1:55:58 PMHello are you still there?2:05:50 PM[Calzedonia] One moment please.2:08:30 PMThank you for bringing this issue to our attention.We would like to inform you that we have forwarded your case to the relevant department and will get back to you as soon as we receive their feedback.We are sorry for the inconvenience.2:11:19 PM, Hi AL,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Customer service phone number never available to answer and email function on website not working. We're very sorry to hear about your experience and it's our goal to make sure every customer receives the best service. Yes, I received your private email, which was also an automated response, and it gave me no reassurance whatsoever that your company is any less unproffesional than what I had assumed when I wrote the original review. 2023 Resolver Consumer Online Limited. For Calzedonia reviews, you can see real reviews from real customers here at Kazan.io. Hi Charis, Thank you for your review!We apologize for the negative experience. Employee Benefits; base . On behalf of the entire Calzedonia team we apologize for your experience. The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. We are sorry to hear that you had a unpleasant experience with our services. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Worth service.Never again, Hello Natali! gift kit to proceed with the DIY package. Please call or email us at [insert phone number & email address. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. I told her the situation and she said she would call the warehouse and reship it. However at no point anyone informed me that giftcards were not cumulative. Thank you for bringing this to our attention. THE ASSUMPTION 15 AUG We will resolve your issue as soon as possible as promised in our email correspondence. What differentiates Calzedonia from other fashion brands is that Calzedonia focuses on only legwear and swimwear. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Raised another queries and refund request #15789818,#15789818,#15836396, #15856272 #15856272. There are two types of membership in Calzedonia. Please check the error(s) highlighted below. I have not received my order yet, what should I do? Hi T-Dot,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Thank you for contacting us.We are sorry to hear about your experience with our shipping. HORRENDOUS EXPERIENCE AND CUSTOMER SERVICE. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. Buy 1 leggings and get 50% off on the second 1. receive my refund within X working days. If I could rate this awful company any lower I would! Tried to speak to customer services - the phone number cuts off, no one responds to emails, I've been waiting in their chat queue and finally got to 'someone' but its been 40 minutes and i'm still waiting for them to reply. Total of almost 500 euros extra!!!!!!! I ordered 5 more pairs in 2022 and the product is NOT the same. the sales offices provide a fundamental service to the stores and sales force, both in italy and abroad. The areas concerned with digital and advertising establish a direct contact with the consumer online and offline, telling the story and products of the brands with creativity and stimuli that are always new and original. CONTACT; Home / Uncategorized / calzedonia customer service. So a very bad buy. I added an order, they charged my credit card. Horrible experience ordering online and talking to customer service Dorotea! Nonsense! and I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. Then my requests are marked solved and I am unable to get a response from the same person again.I returned some $20 shaping tights because they were defect. Discover our collections for Women, Men and Children. I placed an order 11th December and still have not received it. After that, they decided to cancel the order without reason. I had the possibility to buy calzedonia giftcards or others through an online platform. I am sorry to say that I believe this brand is willfully fraudulent and would strongly advise against spending your money with them. I have returned the items to Calzedonia arrived their warehouse on 20 th of December . They claim I returned the cheapest tights in my order, and I have been trying to tell them for 3 tries now, that I returned the shaper tights and that I still have the $9 tights. Then I got an email to say they are investigating it. The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! I've tried to contact them via phone, email, chat and Facebook and never been able to reach anyone. I now have to pay 2.95 to have a courier pick it up at my place! Really rude staff, I came in today at Calzedonia Stockholm store in Vstermalms gallerian and to my shock I was poorly greeted by a tired, rude, spanish speaking store manager, who didn't even bother to smile, she just said with a condescending tone: do you want anything? On behalf of the entire Calzedonia team, we apologize again. Companies can ask for reviews via automatic invitations. Customer service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account Returns and Refunds We hope you love what you purchased. Ordered the 10th Dec and still waiting. We are sorry to hear that the product you received was different than expected. Please email us at [email protected] so we can better assist you with this issue. Hi, Laura,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Cookies Use. 2023 Trustpilot, Inc. All rights reserved. Hi, Malika,Were sorry to hear about this issue with the return procedure.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, This is one of the most infuriating situations - very similar to everyone here. When I asked customer Sevices, they answered after a week. Is this for real? I ordered 5 more pairs in 2022 and the product is NOT the same. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. Why can't I just post it myself, for free, like you can at 99% of other online shops? Companies can ask for reviews via automatic invitations. All returning items must be unworn and in sale-able condition. All rights reserved. Is this for real? 10% off any order with Email Sign Up. Everybody says they have hacked my card and that I need to report to the police! We want to let you know that we value your feedback and are working on resolving this issue as soon as possible.Thank you! I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! Reading the Calzedonia customer reviews will help you understand if your purchasing is worth your money. But unfortunately she no longer works there since last year. I called customer service and Dorotea told me I have to go to Postal office to send the item back to get my refund! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We use dedicated people and clever technology to safeguard our platform. LABOUR DAY 01 MAY I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. You can learn more Simple! Hi Valeria,Were sorry to hear about this issue with our employee in store in Stockholm.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Customer service absolute joke. All orders placed after 12:00PM EST will I tried to go through the delivery service to change the address, but couldnt change it. It was not true, after over a month I am still chasing the items or a refund. However on tracking the order it shows that it hasn't been dispatched yet. Now that they don't have what I was looking for with the same offer type. Tried contacting via phone, email, chat and Facebook and never been able to reach.! That the product and they did n't confirm the receiving [ insert phone number & amp ; email address again! 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