The furniture looks good but it's not functional. Original Price $28.98 They have alot of brand new items that that are straight out of the boxes and the prices are very affordable for the quality of furniture, so thank you RH corporate! We enter the store looking for two items, a chair for my husband (who is very picky about 'his' chair) and a sofa. Everyone is helpful and friendly. We look forward to purchasing products at RH Walnut Creek thanks to the great experience. YUCK, don't go unless you want dirty, spotted broken furniture. Without going into the 89 minutes I sat on hold or the 14 phone calls from various customer service reps that did t know what was going on, it turns out my table didn't end up on the truck. Wow, so impressed! At this point my house is starting to look like an RH catalog. $275.80. You'll be surprised at what you find. Add To Cart. That's correct it hadn't even left the store. Almost all purchases will be past the lame 30 day policy. Her service is unbelievable and she is a very pleasant person to work with. Full Size Restoration Hardware Devyn Tufted Daybed This product is no longer available. DO NOT buy fixtures from them. I warn you, do not. The young woman on the phone politely confirmed that it would cost $199 to ship the three stools. In our case we made a purchase on a weekday for a pickup on the weekend. I haven't heard from anyone. Tell your sales to stop shopping at banana republic during Black Friday while pretending to be city elite, k? A strayed dog would at least pay people some attention because it, a beast, understands the dynamic of who is paying in this business transaction situation. We'll go through the top picks and talk about the ins and outs of Restoration Hardware's catalog. So we agreed, even though this would be two-feet longer that what we originally wanted and really too big for the space. I'll try to post pictures. Restoration Hardware is a name-brand national catalog and furniture retailer found across the US and Canada. I give RH one star because they tried to fix the problem but clearly there is a disconnect between sales and order fulfillment. Okay Thursday the 18th I get a call, and surprise surprise, the replacement table (which already should have been identified as in perfect condition since it was to replace a broken table, right), was itself also broken. Local Pickup. Please email me if you have any questions. We became members because we are ready to update our furniture in our 2,500 square foot home in another location and thought we would shop at RH. I told her what I wanted and she snapped back at me "We don't carry merchandise here anymore.. We haven't for 2 years." Etsys 100% renewable electricity commitment includes the electricity used by the data centers that host Etsy.com, the Sell on Etsy app, and the Etsy app, as well as the electricity that powers Etsys global offices and employees working remotely from home in the US. I shouldn't be having to hunt for an associate and beg them to take my money. Do not, do not, do not. Buyer Beware when buying here. Machinto Dresser Dupe You could splurge on RH's Machinto dresser for $4,520 or pick up this alternative for just $2,034 RH Maison Dresser Dupe At $1200 this 6-drawer dresser is an affordable alternative to the popular Maison dresser This explains why the company is where it is I guess. There are additional "manufacturing" imperfections. After removing the "Made in China" sticker, it became apparent that the stools had no finish on them.They're made of very dry, bare wood. So I bit the bullet and placed the order. I have had nothing but bad experiences at this location and would rate it negative five stars if I could. The second I walked in or called someone went above and beyond to help me find what I was looking for. I purchased nearly 30k worth of product from them, faucets, showers etc. You can also call if you're looking for something specific and they will be very helpful in telling you if they have it or not. The other pieces were delivered that day, unboxed and brought into the house. She greeted me back. Strangely the coffee table specified was shagreen and the end tables and lamps were heavy metal and very industrial looking. Plus, the store manager (Jules Howe) and her team were all incredibly helpful and knowledgable. But once their staff saw this chair, they immediately made things right. I asked if I could order it and have it delivered to the WC store so I could try it out first. Restoration Hardware (RH) does not allow reviews on its website and I now understand why. I'm still waiting for service regarding my defective chandelier. It's too bad, really, because the story that is told quarterly is a good one. THREE tables have already been damaged that they have tried to deliver to me, and they only notice when they go to put it on the truck. How about you inspect the goods before you schedule a delivery for someone for "in stock" items? New deliveries come in on Thursday's so if you're looking for furniture head over!! (12% off), Sale Price $5.29 Each piece is cleaned with eco-friendly products and Once you've found an item, connect with your local seller, and skip shipping fees! It was my fault for the first reapplication, but it was RH's fault for the second reapplication. I very quickly received the promised second floor plan that still had one chair "in" my fireplace and didn't move the sofa or loveseat so I still had a blocked entry to the kitchen and a 6 foot empty space between the sofa and the far wall. Just for the name brand? We enter the store looking for two items Had the worst customer service coming here top online furniture alternative, Arhaus. Horrible place. Throws & towels are all top quality! You're amazing! Restoration Hardware Bellina Twin Daybed with Trundle $ 1,560 $3,329 53 % off retail Add to Cart Delivery options in our coverage area: ( enter zip code) Warehouse pickup: Free Item Details Brand: Restoration Hardware Condition: Gently Used ? When I first sat down on a deep sofa, Debbie proactively explained the different depths of the sofa although she appeared to be busy at that moment. One person is filling the doggy water bowl while another girl is talking non-stop about her love of dogs and how she wants to own 5 dogs some day. It's unbelievable that the store has such poor customer service. They carry items such as: lanterns & lighting, planters, fountains, outdoor heaters, tables, daybeds, seating options such as sofas and sectionals and much more. Restoration Hardware Leather Headboard Bed. They sent the liner, which you have to order separately, within a month. We take high-resolution photos from many angles, so what They do all their own delivery with their own branded truck and movers, so the delivery is an extension of the stores good service. Oh and when I looked their way trying to make eye contact with them, they did stop chatting and look at me, for like about 2 seconds, and then, went back doing whatever they were doing without saying a word. or Best Offer. away. . I wonder why it's not already closed. Our global marketplace is a vibrant community of real people connecting over special goods. I have no idea why they don't have a higher rating. I was told "No," and that it could only be delivered to my house for $199. I'd absolutely recommend stopping inamazing pieces and amazing staff! Fortunately, I restore and paint furniture as a hobby. Before we even arrived home, we had a thoughtful thank you from Jennifer. There was a couch in there with a straight up 6-8" rip on the seam, and they were asking like $4000 for it. Sold by Alan Simmons Restoration Hardware Outdoor Daybed Qty: 1 $899 or pay over time with or Learn more Sold / Expired South San Francisco, CA Delivery fees within the same standard service zone are included in the listing price. We agreed. Chairish uses cookies to enhance your experience, allowing features like. RH shoppers tend to be happy with the selection of elegantly designed lighting options, but there has been some mixed feedback when it came to the in-store shopping experience. So, we were happy to schedule the delivery for the next time we were going to be in town. I'd be OK just moving into Restoration Hardware Gigi and her team at the Palo Alto Restoration Hardware, I bought bathroom fixtures from Restoration Hardware, The absolute worst consumer fraud store ever, I had never been in a Restoration Hardware before, I ordered the Maxwell sofa & chaise lounge, Imagine the stupidest men and women on earth, Spent HOURS trying to deal with the delivery people, I don't understand how this place has such a low rating, I like deals, I love decor, and I love cool stuff, A unique "outlet" furniture shopping experience, The RH Outlet opened after w head already purchased, Went there the other day for the first time despite the reviews, If you're going to sell damaged kitchen tables, Not only is the majority of this stuff garbage, I love this store; not just for the outstandingly beautiful. I'm now refinishing the SECOND piece of furniture I got there in 2013. I have spoken to numerous customer service reps who now tell me the chaise now comes with a seam; however, I was referred back to the RH showroom sales person and am still awaiting a response to see how this matter will be resolved. Amazing furniture, wonderful staff! Daily Find: Burke Decor String 20 Pendant vs. Build.com Dainolite Payton 16" Wide Pendant, black string pendant look for less, copycatchic luxe living for less, budget home decor and design, daily finds, home trends, sales, budget travel and room redos It's 8:30 Saturday morning, and the phone rings. I have visited this showroom 3 times in search of outdoor furniture. You get 20% off of your purchase." They painted the walls grey-brown, making it feel less like a store and more like my mother's dark house. We were told that the tub is custom made so it will take a while to make the tub. Pick up from our warehouse in Culver City. And you want how much for it?? EVERYTHING must be ordered from the catalogue and sent to your home.excellent business model. Under Add your personalization, the text box will tell you what the seller needs to know. But were trying to do more. Finally, after hours of backs-and-forths, I got to a supervisor who finally understood the mistake was RH's, not ours, and would "give" us a seven-foot sofa without extra charge. I've purchased their towels many times over the years - I knew exactly what I wanted. I couldn't get any phone calls returned. Restoration Hardware shoppers appreciate the tasteful dining room furniture available for them to browse through. Choose the options youd like for the order. The absolute worst consumer fraud store ever. The peasant service standard contrasts the concept the store owner desperately tries to achieve. I walk out discouraged and couchless every time. 5 out of 5 stars (126) $ 120.00. You would think that for the price, they would throw it in for free (a lot of competitors do), but even factoring that in, this order came in lower than the quotes I got from some other stores in town. You must understand before you go that Restoration Hardware furniture is luxury furniture - these are all pieces that were floor models, returns, or experienced freight damage in transit. Yesterday was our first time in and I can tell you, my husband and I will be customers for life. These select reviews describe buyers' opinions of listings found in this category. It's "Made in China" garbage! The bed and dresser I picked both fell into that category! I'll buy my tables elsewhere. Decorating guides, designer tips, home tours, and more! Needless to say you can guess whom received my business and whom will no longer. I'm sure RH would say that this is the "style" of the stools. or Best Offer. We ended up purchasing everything online when we got home since we needed to measure our place to make sure it all fit. We have ordered many items over the years from RH and been satisfied so I thought when I ordered exterior lights that it would be just the same. Our inspirational showroom offers an introduction to BoConcept's contemporary pieces with that special Scandinavian feel and hundreds of options for upholstery, fabric, leather, wood, steel or glass. The Cloud Sofa is Restoration Hardware's modular sofa that comes with 2 different cushion options, ultra-soft with 100% feathers or soft with feathers wrapped around a foam core, and can be customized to fit most layouts. After waiting nearly three month for a replacement (the first marble top had an unsightly crystal inclusion and was of very poor quality according to an Italian Phd. You just spent LESS than what you would have normally paid. Sign up for their outlet emails. How could furniture be delivered when no one was home? If they use advertising to send thousands of tons directly to recycling, imagine the rest of their product line and the amount of waste and pollution they create. Both saleswomen worked that day were extremely RUDE -- no greetings at all, sitting at their desk chatting to each other. Happy Hunting! Annalisa said she couldn't comment on where to place chairs already purchased from RH and could only comment on new purchases made through her. No one would get back to me pretending they didn't get my e-mail. Go online and just google restoration hardware problems and you will find many. Find RH accent chairs that take a fresh approach to traditional style. No other stars because the frames are cheap (I've seen better quality in Target). I placed my order on a Saturday and both items were delivered on Thursday. Be expected to pay big, even though a lot of the items are damaged. I unfortunately had to scream on the phone with their robots to get any service and I was called back on Thursday night. The delivery was easy and one low fee, so I shopped a lot. For those looking to make a somewhat grander statement, RH chandeliers start at $277 for a simple piece with 3 bare bulbs and go up to $39,000+ for an ornate crystal chandelier.