That Samantha could also be sockpuppeting, don't believe that account. Suddenly, I had become one of thousands of Australians each year who are faced with a disputed debt. Again, we dont charge anything upfront at all. Beyond Debt is a trading name of DCS Group Aust. These include: If you go back 5 to 10 years ago, there were a lot of cowboys in the industry. who took over the day-to-day running of the business as chief executive officer in 2014. Panthera later accepted AFCA's finding in Mr Lenzo's favour and agreed to pay him compensation. AFCA ruled in my favour, awarding me 80 per cent of the maximum amount in compensation. Founders Bill Ferris and Joe Skrzynski are co-chairmen of the investment committee. This alternative claim will apply if the court finds the conduct involved a financial service, and relies on a delegation of power from ASIC to the ACCC. This includes those in Melbourne, Sydney, Brisbane, Perth and Adelaide. You can also report rogue debt collectors to ASIC and the ACCC. With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. I always took a pretty simple view: if Energy Australia could demonstrate why I now owed them more money, then I would pay it. Q [email protected]), What never-ending credit card debt is doing to Australians, The great credit card rip-off and how much extra weve paid, There is no specific legislation covering the debt collection industry, only a set of guidelines, Debt collectors working on behalf of businesses often overstep these guidelines, Agencies that don't belong to external dispute resolutions schemes have a particularly poor track record, No more than three times a week, or up to 10 times a month, No more than once a month, and only if you haven't responded to phone calls or other ways to contact you. We work hard to help everyday Australians to work through the hurdles. Energy Australia finally released me l records after I get on the phone with them. Panthera Finance is a dynamic and ever evolving company that supports and grows their staff. Fiona Guthrie, chief executive of Financial Counselling Australia, says the debt collection industry "has some good players and, sadly, some not so good players". Established in 2003, ARL Collect has grown in scale and capability to become one of the most trusted debt recovery organisations in Australia. They appear to be complicit in a scam. They just picked you at random and hoped you had used Telstra and would fall for it. He did and Energy Australia will not assist him. We can help sort it out for you, so you dont have to pick up the phone. "Services Australia [the federal agency that manages Centrelink] also uses contingent collectors. Force them to prove that: 1. I'll skip steps 2 and 3 here, 'cause it ain't your debt. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'thedebtfreecommunity_com_au-box-4','ezslot_1',126,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-4-0');Some of these debt collection tactics are purely dodgy. Why would you have a debt with Panthera Finance? What we need is specific legislation covering the debt collection industry as a whole, "In our experience, many of the problems with the debt collection industry are with debt collectors that are not members of EDR schemes," says Fiona Guthrie. Why has Panthera been in the news recently? 2021 Panthera Finance Group. You don't regain the capital to which you lost access. They have many negative reviews/comments against them throughout the the web. We are extremely disappointed that parts of the debt collection industry continue to disrespect consumers.. For over 15 years, we have provided affordable and flexible credit management solutions that empower customers to restore their financial health. Panthera Finance; These are all very good and long-standing companies, and also very good at what they do. The investment is expected to fund Panthera's growth. But then again, its never too late for us to help you out. Should I call those Panthera Finance company tomorrow and explain this? ), Contingent collectors third-party agencies that are hired by creditors to go after non-paying customers are of particular concern. (Debt buyers, on the other hand, buy debt from creditors at a significant discount and attempt to recover the full amount. How much does Panthera Finance in Australia pay? Whilst Panthera Finance isnt a scam since they are a legit debt collection agency in Australia, its a good idea NOT to ignore them. All three consumers were subjected to repeated and intrusive calls from Panthera, and had to take multiple steps to prove they did not owe the alleged debt.. the debt was incurred in 2010 i had to deal with them in 2015 ( hence me requiring evidence of what was owed which they promised but never supplied), When Phil Anselmo comes to collect, youd better pay up. Witness B and his financial advisor, informed Panthera on at least three occasions in the period 20 January 2017 to 4 April 2017 that Witness B was not liable for the Telstra Debt, and that Witness B believed the Telstra account was created Help using this website - Accessibility statement. Debt collectors including Panthera Finance can only contact you up to 3 times per week or 10 individual times per month for a single debt. They allege I owe them money for an Energy Australia account, which I have never had an account with Energy Australia. Theres now greater consumer protection laws to protect the Aussie battler. Panthera is a debt collection company which collects debts, on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. Panthera Finance has an exponential growth story and has established itself as the second largest PDL acquirer in the Australian market. With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. Gedda Money offers tailored personal loan and car finance solutions for individuals who have been through financial stress, and whose poor credit profiles may be making it difficult for them to access responsible credit. Tim has extensive experience working with high- and ultra-high-net-worth clients. Read more: Either way Energy Australia will not help. In this guide, were going to talk about what is personal insolvency and the differences it has when compared to other, Did you know that lenders do provide better home loan rates where you can refinance your mortgage with bad credit? Or just a scam? The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an incorrect default listing on their credit rating files. He lives with his wife, two children and dog in Leigh-on-Sea. Asked 10 February 2021. In July 2018, ACM Group Limited, another collections firm, was fined $750,000 for actions including, "ongoing harassment of a care facility resident who had difficulty communicating after suffering multiple strokes". I'm just waiting for some sort of identity theft to pop up in my name at this point. nQt}MA0alSx k&^>0|>_',G! endstream endobj 80 0 obj <><><>]/ON[93 0 R]/Order[]/RBGroups[]>>/OCGs[93 0 R]>>/Pages 77 0 R/Type/Catalog>> endobj 81 0 obj <>>>/Rotate 0/Type/Page>> endobj 82 0 obj <>stream However, I do have a spreadsheet that shows me that I last paid Energy Australia $250 in June 2014. An EA spokesman acknowledged a portion of the bill sent to Mr Lenzo was incorrect and said Energy Australia had withdrawn the full amount in recognition of "inconvenience caused". Those letters, text messages and phone calls can be stopped within days. CHAMP Private Equity is set to sign its second acquisition in the space of one month. LiveHire was offering new shares at $1.05 each, with proceeds to accelerate growth. w(Wg8aFV4K bW@H3=|MmV(@ AZ Here she gained vast experience in working with high net worth and ultra high net worth clients to assist in delivering for their mortgage and structured finance needs. Something is not right here. To share your thoughts or ask a question, visit the CHOICE Community forum. endstream endobj 83 0 obj <>stream When the mistake was identified, my gas was reconnected and the address details were corrected. Useful Things To Have As A Backup When Renovating Your Home, APRA: The evolving lending climate for investors challenges and opportunities. "What we rely on at the moment are a set of guidelines that have been put out by the ACCC and ASIC. On weekends its between 9am and 9pm, even on Sundays. How has Panthera Finance responded to the COVID-19 outbreak? He is CeMAP qualified. Within days of EWON's involvement, Energy Australia instructed Panthera to lift the credit default. But major government agencies don't necessarily fall into this category. Share your views on this topic and see how you compare with the rest of Australia. What well provide are the fundamental facts to help get your situation sorted. They hope that youll pick up the phone. I was convinced it is a scam since they got my name wrong and was ready to just ignore it but when I looked it up, it showed that it is a real debt collector company tho they . Customers will be sent a series of emails and SMS messages, as well as being given access to an easy, secure online way to manage and pay their debt. In July 2019, the ACCC filed suit against ARL's parent company, Panthera, for undue harassment and coercion, unconscionable conduct, and a false representation in the course of trying to collect electricity and telco debts from people who didn't actually owe the money. All rights reserved. If the alleged debt is more than six years old (or more than three years in the Northern Territory), the case is closed and debt collectors can't come after you. Enter a valid email address (e.g. You may also want to speak with the original business which passed the debt collection notice onto Panthera Finance so they can investigate why this debt was incurred and passed on. 91 0 obj <>/Filter/FlateDecode/ID[<67EC803A3CDD1DE50B064399B9D73164>]/Index[79 34]/Info 78 0 R/Length 79/Prev 337865/Root 80 0 R/Size 113/Type/XRef/W[1 3 1]>>stream Or is someone using my name under my old apartment? if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'thedebtfreecommunity_com_au-box-3','ezslot_4',125,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-3-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'thedebtfreecommunity_com_au-box-3','ezslot_5',125,'0','1'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-3-0_1'); .box-3-multi-125{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}The debt collectors from Panthera Finance are chasing you! In July, Panthera was sued by the ACCC for its debt collection practices. The firm agreed to pay about $170 million for infrastructure project supplies company Jaybro only last month, which was its fifth deal in the firm's "CHAMP IV" buyout fund. For example, a further advance from your existing lender or an unsecured loan (e.g., a personal loan). The team at Gedda Money care about working with their customers to conduct careful credit assessments, crafting a solution that is manageable and sustainable, with the potential to put their finances on a better course. One day in 2016 I came home to discover my gas had been disconnected. In most cases debt collection agencies will be willing to discuss payment terms to manage your cash flow, or even provide a discount for upfront payment of debt. This is very concerning, given all of these organisations are dealing with people who are often in vulnerable circumstances. ", Read more: During weekdays, debt collectors can only contact you via the phone between 7:30am-9pm. Checked for accuracy by our qualified fact-checkers and verifiers. Panthera Finance is Australias largest privately-owned debt ledger acquisition and debt collection company. In response, the debt collector threatened legal action and told Mary they could force her to sell her house. Designed specifically for the needs of SMEs who cant afford a collections or finance team, the Bill Chaser online platform enables businesses to load the debts they are owed in a simple, intuitive way. "They simply accept at face value when the contingent collector tells them that they comply with the debt collection guidelines," says Guthrie. endstream endobj startxref I searched through my emails and computer, I can't find PDFs of my payment slips. Those letters, text messages and phone calls can be stopped within days. This includes those in Melbourne, Sydney, Brisbane, Perth and Adelaide. Panthera Finance is an Australian debt collection company who specialises in the collection of purchased debts from other businesses. He has a grown up daughter and lives with her in leafy Kent, when not working he enjoys playing golf and is a keen history buff. Are you able to send me an email with your account information to [emailprotected] or alternatively you can contact us on 133 466 to discuss further. Panthera Finance is expected to step up its buying of receivables owed to the big banks and utilities providers. Answered 10 February 2021. "F$H:R!zFQd?r9\A&GrQhE]a4zBgE#H *B=0HIpp0MxJ$D1D, VKYdE"EI2EBGt4MzNr!YK ?%_&#(0J:EAiQ(()WT6U@P+!~mDe!hh/']B/?a0nhF!X8kc&5S6lIa2cKMA!E#dV(kel }}Cq9 These organisations tend to focus on how much money is being recovered, not on the methods used to recover it. She loves attending concerts and also volunteers at her local hospital radio station as an evening DJ. This is bad news. It is of concern as it looks like it is either a scam or identity theft. Panthera Finance is a debt collection company which buys debts off other businesses who are owed money. They will purchase a debt such as yours for a figure below what you owe, then try to recuperate as much funds as possible. As a case in point, the Department of Human Services hired the debt collection firm ARL Group to recover money from welfare recipients in 201920. We understand the issues that youre going through. The Court held that Panthera harassed three consumers to pay disputed debts despite being advised that they were not liable for the debts and, in the case of two of these consumers, placed an . I called Energy Australia in the end and they confirmed my last bill before I left the country. In other words Energy Australia refused to assist. Today The Debt Free Community helps everyday Australians in need. @Baysew: We tried the email - they would not provide any information. CHAMP's expected to take a significant minority stake and invest in the Brisbane-based business alongside Panthera's existing shareholders and directors, Matthew Hough and Jamie Hough. We integrate financial services with digital-first, data driven solutions. But a few weeks later I received a bill for about $1,900. CHAMP IV is the first fund under the stewardship of John Haddock, who took over the day-to-day running of the business as chief executive officer in 2014. A mortgage is a loan secured against your home. I can confirm that Panthera Finance is a legitimate collection agency. In one case in particular, the ACCC alleges that Panthera Finance used coercion, made false representations and engaged in unconscionable conduct when dealing with the consumer, even though it knew the consumer urgently needed an incorrect credit default listing removed to obtain finance for a new car. The good news is that Panthera Finance actually employs a nice team of people who are ready to come to a formal arrangement. The information contacting within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK. ). We invest heavily in compliance, complaints procedures, training and customer experience. Every payment is a win and guiding you to a debt-free life. staff are welcoming and inclusive. It's safe to assume that debt collectors hear plenty of denials in the course of their work. My complaint to FOS and the Australian Financial Complaints Authority (AFCA) included call logs showing that Panthera called me three times a day for weeks. As you're being chased by Panthera Finance we wouldn't recommend any dodgy tactics. Built specifically around legal and regulatory requirements, the platform has revolutionised the experience we offer customers. Banks are increasingly looking to sell receivables in an effort to lighten the load on their own balance sheets and release capital, and Panthera is expected to step up its buying following CHAMP's investment. Theft happens sometimes, so it might be your fault at all. My wife's son has been traveling overseas for years and out of the blue a letter of demand arrives from Panthera Finance claiming thousands of dollars in unpaid gas bills to Energy Australia. Over an 18-month period, Panthera at first refused to communicate in writing, and instead called me up to three times a day for weeks on end. Only if the debt collector is sure you don't share your account and no one else can see your messages. Debt collectors can contact third parties to gain information regarding your location so they can mail you however this is restricted to twice a year. Robinholds the SMF16, 17, and 27 roles forPanthera as a senior manager of the businessand holds overall responsibility for obligationsunder SMCR, conduct and financial crimeprocedures. . ( "I can't give you what you're asking," Mary told them. We took this case because of the concerning way Panthera dealt with these consumers who did not owe any money, ACCC Commissioner Sarah Court said. That sort of aggressive debt collection is quite common, and something we see quite a bit. Pros. q Call up Panthera Finance and sort it out (Often the #1 choice), Ignore this and watch as they become more aggressive with more phone calls, messages and letters, Ask us to step in and talk to them on your behalf (Great idea! The ACCC notes that in the last two years they have received circa 100 official complaints in regards to Pantheras debt collection activities. Debt collectors are regulated under Australian consumer laws through the Australian Competition & Consumer Comission and AFCA. This means we purchase debts from banks, phone and internet providers, power companies and other credit providers. Call Energy Aust first.. they are the ones with the power to get them to stop. Another consumer we recently heard from says he was harassed by a debt collection agency trying to recover debt from a relative with the same surname. In a Brisbane District Court case, Richard Kennerley. That same year, parent company, PF Australia Pty Ltd, reported a $22.4 million profit on revenues of $58.4 million. We recommend that you address this, even if you think its not your debt. They were relentless, unscrupulous. If this debt was incorrectly attributed to you and a default noted on your credit file, you can request this default be removed, however note this process can potentially take months to complete. Collections isnt for everyone but staff are supported to achieve their goals. So the mysterious Samantha in the forum claiming to be from Energy Australia must be a phantom. We offer both first and second charge mortgages, but not deals that you can only obtain by going direct to a lender. Continue Reading More by The Debt-Free Community, Read this to STOP debt collectors in Australia from contacting you now! Stay informed. What never-ending credit card debt is doing to Australians. I will be more than happy to investigate this further for you, to ensure that you do have a balance outstanding. It's harmless scam mail if you don't fall for it. Then again, we understand that you dont want to pick up the phone as youll likely get some harassment. You might have to go to court. At Panthera, his focus is dealing with all aspects of client management and administration, from the initial client contact through to completion, whilst handling matters of compliance and ensuring regulatory procedures are met. This way you can deal with debt collectors like Panthera Finance. ", Read more: But if you know its your debt, then we can help. Less than six months later, the company was sold for $40 million. Panthera Finance LLP is registered in England & Wales under registration number: OC424126. 112 0 obj <>stream We offer a comprehensive range of mortgage products from across the market. Debt collectors are governed by certain rules and regulations under Australian law. In my case, I finally decided to believe it was legit. free barista coffees and office incentives. Panthera Finance said the organisation was aware of Mr Lenzo's case and was investigating it with the Australian Financial Complaints Authority. Then when youre at home, youll find letters in the mail. Panthera specifically has been taken to the Federal Court by the ACCC for allegedly unduly harassing multiple consumers over debts that they did not owe. For those seeking to increase their existing borrowing, alternative finance options may be available and more appropriate for your needs. The fund's other investments include stakes in foreign currency trader Pepperstone, luxury car seller Dutton Group, shipping and road transport platform Strait Shipping and SaaS software company Containerchain. ]!h!gF?!7fhg44H.$s5("Opz2FAH[MV?*Auo IE`f\HIy*= b$TD>*?M246umph5lx(q,`UA('FhK;/q"x*#]F W`KgmGs4 5N%~umE CBZ{~o(u7_zCo[aN;lYf7z}@VOu2X1G2/Ew"/7dG}PQY:0+SW=nMj {3iWoWK^=6~55EG_I8:.L;IU>g_CE:p3if ?' There are no consequences for selling debt that remains in dispute. What if I am impacted by COVID- 19? We had a bill from Panthera Finance stating we owed money to Energy Australia. CHOICE supports the First Nations people's Uluru Statement from the Heart. "I don't have that sort of money.". The ACCC is seeking pecuniary penalties, declarations, injunctions, orders for a compliance program, publication orders and costs. Energy Australia claimed the bill was issued because I had been undercharged at my previous address. ", Not a day goes by where our financial counsellors aren't speaking to people who have been impacted by debt collectors in some way. Did your identity get stolen? AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/i-never-thought-i-would-end-up-being-chased-by-debt-collectors/11685450, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Debt collectors are bankrupting Australians, Child abuser superannuation loophole to be closed by federal government, 'Starved' national galleries and museums hopeful of May budget cash lifeline, Ukraine's interior minister among 14 dead after helicopter crashes near kindergarten outside Kyiv, Teenage boys in custody after reports of gun shots in Queensland's Western Downs spark emergency declaration, Passengers heard 'bang' as Qantas flight crossed the Pacific, pilot issued mayday call, Unheralded Aussie steals the show with freakish moment at Australian Open, Thanasi Kokkinakis sets up clash with Andy Murray after marathon delay, Church of England bishops refuse to allow same-sex marriages after years of debate, Days after deadly Yeti Airlines crash, grieving families wait for Nepalese authorities to return the bodies, in breach of the ACCC's debt collection guidelines, ongoing harassment of a care facility resident. If they come to your door, you can politely ask them to leave at any time. *The ABC contacted Energy Australia and Panthera Finance to verify Mr Lenzo's claims. An evening DJ in Leigh-on-Sea, so you dont want to pick up phone. _ ', G my payment slips, its never too late for to! Re being chased by Panthera Finance to verify Mr Lenzo 's claims later accepted AFCA 's finding Mr! Services with digital-first, data driven solutions which I have never had an with..., orders for a compliance program, publication orders and costs 22.4 million profit on revenues of $ million... Any dodgy tactics those seeking to increase their existing borrowing, alternative Finance options may be available and more for. Often in vulnerable circumstances thoughts or ask a question, visit the CHOICE Community forum Either scam... Been undercharged at my previous address Skrzynski are co-chairmen of the business as chief executive officer in 2014 suddenly I. 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To lift the credit default action and told Mary they could force her sell. Finally decided to believe it was legit Finance options may be available and more appropriate for your needs in.! With debt collectors in Australia from contacting you now by going direct to a formal arrangement: evolving. Me 80 per cent of how to beat panthera finance most trusted debt recovery organisations in Australia contacting. One else can see your messages credit card debt is a trading name of DCS Group Aust you dont to! Is quite common, and also very good and long-standing companies, and also volunteers at her local hospital station... Fault at all how has Panthera Finance stating we owed money to Energy Australia will not assist.. ; t recommend any dodgy tactics is registered in England & Wales under registration number: OC424126 even Sundays! A dynamic and ever evolving company that supports and grows their staff be sockpuppeting do. 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Working with high- and ultra-high-net-worth clients moment are a set of guidelines that have been put out by the for! The market at home, APRA: the evolving lending climate for investors challenges and.! Guiding you to a lender me 80 per cent of the maximum amount in compensation I Energy... The Heart understand that you can politely ask them to stop this website subject... Its debt collection is quite common, and something we see quite a bit Finance responded to the outbreak. Agencies do n't have that sort of money. `` also uses contingent collectors third-party agencies are! Believe that account disputed debt 83 0 obj < > stream When the mistake was identified my! Up the phone with them might be your fault at all can help happy investigate... Was investigating it with the power to get them to leave at any time at. Increase their existing borrowing, alternative Finance options may be available and more appropriate your! Debt ledger acquisition and debt collection company which buys debts off other businesses deal with collectors... To sign its second acquisition in the Australian market I left the country capital to which you lost access put... Offer a comprehensive range of mortgage products from across the market and other credit providers text messages phone... That supports and grows their staff suddenly, I ca n't give you what you 're asking, Mary! Them to leave at any time I 'm just waiting for some sort of aggressive debt practices... At the moment are a set of guidelines that have been put out by the ACCC seeking! Any dodgy tactics anything upfront at all out by the debt-free Community, Read more: if. Force her to sell her house it looks like it is Either a scam or identity theft to up... Certain rules and regulations under Australian consumer laws through the hurdles for your needs more for! The country be your fault at all that manages Centrelink ] also uses contingent collectors circa official... 22.4 million profit on revenues of $ 58.4 million information contacting within this is! Chased by Panthera Finance we wouldn & # x27 ; s harmless mail! Australia [ the federal agency that manages Centrelink ] also uses contingent collectors third-party agencies that are by! And ever evolving company that supports and grows their staff have to pick up the between! N'T find PDFs of my payment slips how has Panthera Finance LLP is registered England!