Rank: Each situation is handled individually to ensure customer satisfaction. Sat 0900-2000 The Military Star card is accepted at all Exchange activities. Finance Customer Service Open for Virtual Appointment but can make physical appointments for emergencies . Mon-Fri 0900-2000; Sun 1000-1800 Base . A variety of concessions operate inside the Exchange complex. Our Exchange facilities are located off exits 119 - 125 from I-5. When military members deploy to remote locations around the world, AAFES is right there with them, offering products and services to bring Soldiers and Airmen a taste of home. The General Manager (GM) may permit certain private organization fundraisers in public areas of an Exchange facility, such as a lobby or the front of the building. Simply visit your local Exchange, where friendly associates can quickly process most returns and refunds, or assist with product replacements. Email: [email protected]: Fax: 1-214-465-2702: Mail: Exchange Credit Program PO Box 650410 Dallas, TX 75265-0410 Mail Payment Product Recalls & Alerts. If a customer buys an item from us and finds it currently advertised for less (whether at an Exchange, Navy, or Marine Corps exchange or a local retailer), we'll refund the difference when presented a receipt within 14 days of purchase. Exchange Post. HR Office (253) 964-2522. Since visual confirmation is not possible, we must require customers SSNs & birth dates for at least the first visit. The Exchange management also attends Command Briefs, Community Service Council meetings, Newcomers Briefings and other forums where you are heard. When a customer presents a check for cash or purchase, we enter their SSN into our cash register system, which indexes the checking account number to their SSN in order to identify the writer if the check is returned dishonored. Our "We'll Match It" Program will match a local competitor's current price on any identical stock assortment item, guaranteed up to 14 days after the purchase. AAFES Logistics Customer Service Contacts . See 22 photos and 6 tips from 755 visitors to Hickam AAFES BX. The Joint Ethics Regulation prohibits government endorsement of private organizations and fundraising on federal property, with limited exceptions. AAFES Base Exchange accepts credit cards. Product Recalls & Alerts. Underpaid for the amount of hours worked. Exchange Quick Facts. The Exchange management also attends Command Briefs, Community Service Council meetings, Newcomers Briefings and other forums where you are heard. Coast Guard Tyndall AFB , FL 324035555 In addition to the Tacoma/Lacey area, we are honored to still maintain facilities on Vancouver Barracks which became the birthplace of the Exchange on November 29th 1880 in Vancouver, Washington. Lewis Main Shopping Center Bldg 5280 Slim Chickens (253) 964-4430 The Exchange is in business to serve soldiers, airmen and their families around the world. Mail order companies do not incur the amount of overhead expense (personnel cost, direct expenses, depreciation, etc.) Phone Number 06371-407-9100 Hours of Operation Mon-Sat 0900-2000 Sun 1000-2000 US Holidays 1000-1900 Visitors, parents and in-laws (non-ID card holders), when accompanied by an authorized sponsor, may enter but may not make purchases. THE LITTLE ROCK AFB COMMISSARY WILL BE OPEN FOR NORMAL OPERATING HOURS, 0900-1900HRS Christmas Holiday Hours: Dec 18-19, 2022 OPEN 1000-1800hrs Dec 20-23, 2022 OPEN 0900-1900hrs Dec 24, 2022: OPEN 0900-1600hrs Early Closure DeC 25, 2022: CHRISTMAS DAY - CLOSED Dec 26, 2022: OPEN 1000-1800hrs Dec 27-31, 2022: OPEN 0900-1900hrs Jan 1, 2023: CLOSED Our policy is to ensure customers are completely satisfied. We appreciate your patronage and consider our military and their families to be the best customers in the world. "Never had good luck with the furniture section. Other Customer Service. The Exchange is headquartered in Dallas, Texas, and its Director/Chief Executive Officer is Tom Shull. GMs are not authorized to offer merchandise discounts to members of private organizations to support fundraising or membership drives. You barely have time to take a lunch Was this review helpful? Not great hours though. Warranties. The Exchange management also attends Command Briefs, Advisory Council Boards, and other forums where you are heard. Commissaries are funded by tax dollars and sell groceries and other household merchandise at cost plus a five percent surcharge, which is used to pay for commissary construction and renovation projects. History and Mission. Unknown. AAFES Taco Bell TAKEAWAY ONLY . Also, we found some items on the Internet looked "identical" to what the Exchange stocked, but were actually not identical. Langley Air Force Base Some of the directorates are headed up by military personnel and some by civilian senior rate personnel. Upon returning home (outside OIF / OEF), customers have two options for reimbursement: 1. Contact Us. 2023 The EXCHANGE. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Shipping & Delivery. HR Office 813-840-0601. Our "round-up, round-down" policy applies only to cash purchases. We are not authorized to sell fuel below our dispensed cost. Sat 0900-1800 About the Exchange. 219 1-512-672-7445 036-868-2240 Daily 0800-1800 Make Reservation Car Rental Air Force Inn 1-512-672-7433 036-868-2239 Daily 0800-1700 Olympic Services Mall Facilities: Bldg. United States, Mon-Fri 0900-1900 We are always looking for photos, memorabilia or documents pertaining to The Exchange and its origins. In addition to low prices, our Military Star card offers a low interest rate and is now recognized by all services at military Exchanges. See details and enter for your chance to win! . Bldg 2465 Go to the nex instead. We require contact information to ensure our reviewers are real. The SSN is also used to identify authorized customers as well as those whose check cashing privileges are suspended. Sun Closed, 850-286-5880 Our goal is to have all advertised sale merchandise available at the time of the sales event. The Express stocks a variety of food items, picnic supplies, soft drinks, alcoholic beverages, prepared sandwiches and also has 24-hour per day gasoline pumps. Your shopping at the Exchange facilities benefit the military community through contributions and a dividend that support MWR programs of the Marine Corps, Army, Air Force, and Navy. Atlanta DC Customer Service Office: (404) 469-5267. . Unknown Contact . Exchange Post. Phone Toll Free: (800) 527-2345 Toll Free TDD: (800) 423-2011 Toll Free International Numbers Germany 0800-82-16500 Japan/Okinawa 00531-11-4132 Korea 00308-13-0664 Italy 8008-71227 Guam 01800-636-3297 Belgium 0800-7-2432 Netherlands 0800-022-7129 United Kingdom 0800-96-8101 Spain 900-971-391 *Turkey 00800-18-488-6312 The SSN is the number used by the Department of Defense (DoD) to identify service members and their authorized dependents in all fiscal transactions. Hours Not Provided The Army & Air Force Exchange Service remains committed to increasing the value of the Exchange to its customers while continuing to give back to the military community. It may be possible to order the item from shopmyexchange.com. For Overseas Customers. Every cent we earn goes back to our customers in one form or another! Customer Service Representative (Former Employee) - Lakewood, WA - September 23, 2022 The workload was manageable as co-workers would often help out when they saw the need. If you think your situation is exceptional, case-by-case Exchange Privilege concerns should be addressed with legal and customs officials or Exchange managers. 22 Photos . AAFES is a multi-channel retailer, offering products to authorized customers via retail stores, catalog and online. Tyndall AFB provides endless recreational activities, including a base library, swimming pool, RV camp site, sailing and power boating, scuba diving, snorkeling, endless surf and deep-sea fishing. You will be contacted about your comment within five working days. These funds are used by the services for libraries, golf courses, ticket and tour services, music programs, gyms, hobby shops, and much more. Sun 100-1700 . General Manager. Sustainability. Nicholas Nguyen General ManagerMacDill AFB. On behalf of the entire Fort Hood Exchange staff, we welcome you to YOUR Exchange. See details and enter for your chance to win! The Exchange is centrally located throughout Okinawa Japan with operations on Camp Gonsalves, Camp Schwab, Camp Hansen, Camp Courtney, Camp McTureous, White Beach, Camp Shields, Torii Station, Kadena AB, Camp Lester, Camp Foster, Camp Butler, MCAS Futenma, Camp Kinser, and Naha Port. Jimmie BurrisGeneral ManagerFairchild AFB. In 2006, the Exchange Catalog and Exchange Online store offered customers more. APO, AP 96378-5163 There are 70 military authorizations in the Exchange worldwide. Get exclusive email-only offers and advance notice about sales & events. Senior Vice Presidents, Directors, and Special Staff (Inspector General and General Counsel) are our department heads. Tyndall AFB is situated on a peninsula and its beaches are known for being some of the most beautiful beaches in the world with sugar white sand and emerald green waters. We go where you go to improve the quality of your lives through goods and services we provide. We are truly Family Serving Family at the Exchange. This is a break-even policy we believe is fair and equitable. See details and enter for your chance to win! Get exclusive email-only offers and advance notice about sales & events. About My Order. AAFES KADENA BX UNIT 35163 Accordingly, the Exchange pays state, federal and local motor fuel taxes, as well as underground storage fees, etc. Army Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. Call Customer Care on (214) 312-6690 Get exclusive email-only offers and advance notice about sales & events. Please feel free to email me at [email protected]. United States, Mon-Sat: 0900-1800 Once the identity has been verified, customers are advised to establish their own Username / Password. Intentionally sacrificing earnings is not a business philosophy to which the Exchange can subscribe. Chris DeBrier August 14, 2017. GMs may disapprove fundraisers that compete with the Exchange or our concessionaires and vendors, or may limit items that can be sold. Mon 0700-2100 Sat 0800-2100 . We must also avoid unnecessary risk of liability that could divert resources from the dividend. We operate almost entirely on money earned from the sale of goods and services, not tax dollars. Bldg 926 We are also the largest family member employer and generate over $6 million annually to Joint Base Lewis-McChord MWR programs. Get exclusive email-only offers and advance notice about sales & events. Get exclusive email-only offers and advance notice about sales & events. Get exclusive email-only offers and advance notice about sales & events. The Army and Air Force Exchange Service or "AAFES," is the retailer on U.S. Army and Air Force installations worldwide. AAFES Pizza Hut TAKEAWAY ONLY . In fact, if the price difference is less than $10, we'll lower the price for the customer immediatelyno proof required. Army and Air Force Exchange Service generated $223 million for military Quality-of-Life programs. Consequently, the SSN will continue to be required for certain financial transactions at military exchanges until the military services and DoD develops alternate methods of identifying service members and their families. Corporate Communications Editor / Staff Historian CONUS DISTRIBUTION CENTERS . I look forward to making us your first shopping choice. This is by DoD Directives and will always be required for fiscal transactions done at any military exchange until the military services and DoD develop and deploy alternate methods of identifying service members and their families. Additional information can be found online under the Privacy Notice link located at the bottom of this page. About the Exchange. JB Lewis-McChord, WA 984331672 For items identified as "special buy" and "limited quantity," we will substitute a comparable item of choice in the same category at an equal or greater savings. The Exchange is entrusted to protect the earnings derived from its sales, monies which belong to U.S. service members in the form of dividend payments providing continued financial support for the military's morale, welfare and recreational (MWR) programs. We are focused on our customers and welcome you to provide comments to me at [email protected], and I look forward to hearing from you. Our employees have been trained to ensure all customers are treated fairly and with respect when making refunds or adjustments. Mon-Sat 1000-1900 . We have an Express/Class Six Store in front of the Main Exchange complex. See details and enter for your chance to win! They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. Retired History and Mission. Get exclusive email-only offers and advance notice about sales & events. Whenever there is a customer complaint on an item that is associated with product's safety or quality, store associates are instructed to notify the Quality Assurance Department. For Overseas Customers. The Exchange also operates a Burger King, Thomas Hammer Coffee Roasters, Survival Exchange, Class Six, and Express. This also ensures that organizations conducting fundraising are in compliance with other DoD and service regulations applicable to their activities. Be sure to check your privileges to see if you can shop the Exchange while overseas. Generally speaking, retirees traveling and not living overseas do not have Exchange privileges. Steven Smith They do so hoping that this practice will encourage customers to keep doing business with them.